File Cloud

How to transfer files from version 7.5.4 to 7.8+

Enterprise Cloud

Creating users in Data Cloud

The Reseller or Support needs to create a new account for the Customer in the Xcellhost cloud Platform for the users who migrate their files from one instance to another with File Sync & Share service enabled.

Downloading your existing content

  1.  Make sure you have enough space on your hard disk for all of your Sync & Share content, uploaded to Files Cloud.
  2.  Create an empty folder somewhere which will hold your downloaded data (E.g. on your Desktop).
  3.  Log in Files Cloud 7.5.4 from your browser (use the address of your tenant).
  4.  From the user menu top right go to Download Xcellhost file cloud Client.
  5.  From the page that just opened download the Desktop Sync Client for your OS (we support Windows and Mac).
  6.  Install the Desktop Client (eitherXcellhost Acess or File cloud client, depending on your current tenant settings).
  7.  Start it from Applications or the Start menu.
  8.  Configure the connection to Files Cloud:
  9. Click the icon in the system tray (Windows notifications area) and open Preferences.
  10. Browse to the folder to select the Xcellhost Access folder
  11. Specify the Server URL to your tenant URL.
  12. Specify your username and password.
  13. Click OK.
  14.  Wait for your data to get fully downloaded. While downloading you will have a floating notification above the tray bar. After the download the Preferences window will say "Status: Up to date":

Uninstall the old Desktop client

If you are using the Xcellhost Access (and not the Files Cloud) Desktop client you should uninstall it from Add or remove programs (Control Panel -> Applications & Features in older Windows versions). 

This will not delete your data.

Uploading the content to Data Cloud

  1.  Log in toXCellhost file cloud (current version) from your browser (use https://Xcellgost.net). You need a new account created by your reseller or by Support (part Creating users in Data Cloud)
  2.  Select Sync & Share if the account has multiple services activated (e.g. Sync & Share, Backup, Notary, etc.).
  3.  From the user menu top right go to Download Xcellhost file cloud Client.
  4.  A page opens. Download the Desktop Sync Client for your OS. 
  5. Install the Desktop Client.
  6.  Start it from Applications or the Start menu.
  7.  Configure the connection to Files Cloud:
  8. Click the icon in the system tray (Windows notifications area) and open Preferences.
  9. Browse to the folder to select the Xcellhost File cloud Folder (from Downloading your existing content).
  10. Specify the Server URL to your tenant URL 
  11. Specify your username and password.
  12. Click OK.
  13.  Wait for the sync process to finish. The client will either have a floating notification above the tray bar, indicating upload, or the tray icon of the Desktop client will be spinning.