File Cloud

How to collect Client logs?

Enterprise cloud

  1. Click the FilesCloud icon in the notification/tray area, and select Preferences.
  2. Click Open Log Folder:
  3. The Files Cloud.log file is in C:\ProgramData\Xcellhost\Files Cloud Client 
  4. Zip the log and share it with Xcellhost Support.MacOSX 
  5. The log is in Support/Xcellhost.net.filescloud/
  6. Click the FilesCloud icon in the notification/tray area and select Preferences.
  7. Click Open Log Folder:
  8. The Files Cloud.log file are in Support/Xcellhost.net
  9. Zip the log and share it with Xcellhost Support.