Cloud Telephony

How does cloud telephony work?

Description of working of telephony work.

  • Cloud telephony solution manages all your business incoming and outgoing calls on cloud servers. The calls are routed through the cloud which makes the business call management system easier for you.
  • Cloud telephony works when good old phone lines, sometimes large banks of them, terminate at a data center that uses specialized technology to make the information flowing through those phone lines accessible through a web interface. An analogy can be drawn to email.
  • The customer is not calling your office lines or your mobiles directly. But they call one published number, which is actually a Cloud Telephony number.  Basically, the entire business phone system gets migrated to Cloud communications.